Common Customer Questions
[#1] How do I order?
Due to the complexities and variables involved in branding products we are only able to accept orders via traditional methods. Send an email to firstname.lastname@example.org stating your request in full and remembering the following critical details: Product Code, Product Description, Product Colour, Print Colour, Print Position, Quantity and a quotation number if applicable.
[#2] Can I change my order?
Orders can be amended without charge up until the artwork proofs have been signed off, thereafter there may be a charge for amendments.
[#3] How do I send my artwork?
Artwork should be supplied by email in vector format as eps files. PDF’s may be acceptable depending on the program in which they were created originally. High resolution Jpeg format may also be suitable depending on the branding method used for the specific product. All fonts should be supplied as outlines. If you are unsure of your artwork quality send it to Kidd Promo and we will advise accordingly. This is a free service, you will not be charged.
[#4] Will I get a proof or printed sample before confirming my order?
A pdf proof will be supplied for all new orders. Unless requested at the point of ordering repeat orders will be processed without a proof. Pre-production samples can be supplied for most of our range and will be charged at the minimum quantity price break. Origination charges will also apply and are non-refundable in the event of the order not proceeding.
[#5] Can I get a sample before I buy?
Unprinted samples are available prior to ordering. These are chargeable and non-returnable unless agreed in writing.
[#6] What is screen printing?
Screen printing: The most common method of personalising our product ranges. Each colour of your design is put onto an individual screen, i.e. a screen for each colour in your design. A screen is a frame with a precision woven mesh stretched over it drum tight. The screen is coated with a photo-sensitive emulsion and your image is burned onto it with an ultra violet light. Screen printing inks are then placed into the frame and the ink is pushed through the burned image with a squeege to replicate the design onto the product of your choice.
[#7] What is engraving?
A. This type of marking process is produced by using a diamond type tool to mark/etch into the material to reproduce your design. This leaves a permanent design on the product.
[#8] What is foil blocking?
Foil blocking is referred to by many names: A few are embossing, gold blocking, blocking etc. The print method is a combination of heat and pressure applied via a block or die onto a coloured foil, this is stamped on to the product. This method of printing is used on leather goods, diaries etc. It is not usually suitable for multicolour printing or designs with very fine detail.
[#9] What is laser engraving?
Laser engraving can be used to decorate many substrates, but is mainly used on metals. It leaves a black/dark grey image on metal surfaces. The process is that of the laser printing dots, very similar to the way your paper printer prints. With the ability to print highly detailed graphic images. The finished product is a quality marking that captures good detail of the image you want reproduced.
[#10] What is embroidery?
Embroidery is a method of stitching a design/logo onto clothing etc. Almost exclusively produced on computer controlled embroidery machines. Firstly your design is "digitized" onto a computer disk or cd. This process converts your design into the relevant software language for the machine used and this then controls the stitching of the design and the colours onto the garment.
[#11] What is print position?
Please indicate if you have a preferred position that you would like the item marked. For example a folder you may want to have it printed bottom right hand corner or centered. If you have a preference please indicate or leave blank and we will print it in the most suitable position for your product and your design.